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We accept products purchased from www.zinzina.com.au in new condition with tags and liners intact for exchange or store credit only (no refunds).

You have 21 days from the day your items arrive to post them back to us. Exchanges will not be accepted past this 21-day period. Please note all final sale items are not eligible for exchange, or store credit. Sale items, including items purchased with a discount of 15% or more are not eligible for exchange.

To obtain an exchange or store credit  on the product you purchased,  you must meet these return policies:

Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan, or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Zinzina does not accept returns for exchange or store credit unless the item is faulty and approved by our quality control team. 

  • Goods must be returned within 21 days of purchase Date
  • Goods are in new condition
  • Does not apply to goods that are worn, washed, used, soiled, or damaged by the customer
  • Goods must retain all original labels and packaging
  • Item was not purchased at sale price
  • Item is not an accessory or undergarment
  • This is your first return of the item in question

You can always contact us for any return questions at our email address: support@zinzina.com.au.

Damages and Issues

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your inquiry with priority with either a replacement, repair, or refund. Please email us support@zinzina.com.au

Store Credit or Exchange 
We offer store credit notes or exchanges if you wish to return your item for a better fit or because you have simply changed your mind. We will notify you once we’ve received and inspected your returned product, and let you know if your exchange or credit note has been approved or not. If approved, you’ll be automatically notified so you can exchange the product for another item.  Our store credit notes have no expiry date and can be used for a similar product or for a completely different style.

Why are there no refunds?

Hygiene Concerns:
Swimwear is considered intimate apparel, which comes into direct contact with the skin and sensitive areas. Even with hygiene liners, there’s a risk of contamination or perceived uncleanliness, making it difficult for stores to resell returned items. 


Fabric Sensitivity: 
Swimwear fabrics are delicate and prone to damage from trying on, sunscreen, oils, or chlorine, which can affect the item’s resale value.

Fit and Stretch Issues: 
Swimwear is designed to mold to the body after wear. A returned bikini may not fit the same way for another customer, making it hard to resell. 

Return Shipping:

The cost of sending back the item/s is yours. Please ensure that your item/s are placed neatly, secured, and properly sealed within a postbag. Shipping costs are non-refundable by Zinzina.

As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is in line with its description and be fit for purchase. The ACCC also highlights the grounds on which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. Prices are subject to change without notice.

In the rare chance a customer receives a faulty or incorrect item, please use our returns portal to submit images and details of the fault or the item you received. You can also email our team at support@zinzina.com.au with the subject line Faulty/Incorrect Item - Order # XXX and your order number. We will resolve the issue with a replacement, refund, or repair in line with Australian Consumer Legislation.

WHAT IS THE NEXT STEP: 

Please fill in the Online Returns Application below: 

Online Returns Application