SHIPPING & DELIVERY
Shipping & Delivery
How does shipping and delivery work?
You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Zinzina order is on its way - now what?
Once an order is placed, our team will carefully collect your Zinzina order from the clouds and package it, so please allow up to 24 hours for our team to pick and pack your order.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
- Standard Shipping (3-6 business days) $12
- Express Shipping (1-2 business days) $17
NOTE: Free Express Shipping for order over $200
SHIPPING THE REST OF THE WORLD:
- Standard Shipping (Estimated 6 - 10 Working Days) $20.00
Deliveries may be subject to import taxes, customs inspections, or duties set by each individual country and their local authority and are subject to change
How do I track my order?
Yay, time to celebrate – it’s on its way! After we pass your order, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
All Australian orders are sent via Australia Post. We recommend using the AusPost App to track and manage your delivery. In the app, you can:
- Set delivery preferences
- Track your package movements
- View your proof of delivery
- Authorise someone else to collect your package on your behalf at the Post Office
- Receive trusted notifications
Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.
What is covered shipping?
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post or any other delievery agent (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post or the delievery agent.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, Zinzina not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
